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Privacy Policy

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Waltham Forest Community Audiology Service operated by Audiological Science Ltd. This policy outlines how we collect and use your information when visiting our website, contacting us over telephone, email, SMS, WhatsApp or attending one of our branches.
 

We may change this Policy from time to time, so please check this page occasionally.
 

Who are we?
 

Audiological Science Ltd. is a business that specialises in a range of Audiological services. The Company was Incorporated in 2014 and has grown to provide NHS and Private hearing services, and ear wax removal across England.
 

When do we collect information from you?
 

We collect information in many ways, including:
 

  • When you interact with our website (contact/booking forms, mailing registrations and updates).

  • Contact by phone, email, SMS, WhatsApp to make an enquiry.

  • Contact via social media to make enquiry.

  • When you visit us in one of our branches.

  • When you are referred into our services through another healthcare provider (typically NHS). 
     

What types of Personal Information do we collect and process?
 

  • Personal information about you, including your title, name, postal address, DOB and email address. NHS patients will be required to provide their NHS number and registered GP practice details.

  • If you make a purchase with your credit or debit card, then these details will be processed by our payment service provider (currently PaymentSense).

  • Information relating to your visit to our website -  may include your IP address, cookie information, name, email address, regional location, browser and page interaction information. 

 

Who has access to your information and how is it shared?


Your personal data may be transferred to, and processed in a location outside of the European Economic Area (EEA). Some countries outside the EEA may not have laws that protect your privacy rights as extensively as those in the United Kingdom. However, if we do transfer your personal data to other territories, we will put in place appropriate safeguards to ensure that your personal data are properly protected and processed in accordance with this UK Privacy requiremtns. Your call may be handled by one of our UK-based employees or by one of our Company’s employees abroad (typically our Call Centre in India). All employees are contracted to adhere to strict Privacy requirements

Your information will not be sold, transferred or leased/rented to third parties.
 

We may share some information with our service providers when processing your orders. For example, your name on a hearing aid or ear mould order from our supplier.
 

We will share data, regarding the outcome of our NHS visit, with your General Practitioner and sometimes may send onward referrals to other NHS healthcare professionals in relation to your care. Non-identifiable data is also provided to the NHS in relation to your care and our services in general. This is used for statistical, funding and planning purposes by the NHS. 
 

Access to your information
 

Your personal data is kept for 10 years before it is archived. You have the right to access, edit or correct your personal data. You may also request your data to be restricted or erased if we have no legal requirement to keep it.

 

Contact us 
 

For any questions or requests concerning your personal data, please  email us with queries, or request a callback using the following email address: privacy@audiologicalscience.com.

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Please find attached our Data Privacy Policy and Subject Access Policy. You can view them by clicking the links below:

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